As you know, after using shoe sanitation station for a certain period of time, some common problems may come up. It’s quite normal. Don’t worry, we will share with you the most common problems about hygiene stations and the ways to solve them.

P-series hygiene station

1. Power Failure

If the electric shoe cleaner can’t start or there is no power supply, first check whether the power plug is in place and the outlet is working properly. If you find the power cord damaged or if it has poor contact, you can replace the cord or fix the contact problem.

plug of sanitation station
plug of shoe sanitizing machine

2. The Sanitation Station does not work


1) Make sure the power supply is OK, the leakage protection plug switch is on; and check whether the power cord is intact.

2) See if the voltage can meet your local requirements;

3) Check whether the sensor display light is red, then make sure there is no obstacle above the sensor, and clean the dust on the sensor surface.

4) Check if the chain is broken or if there are foreign objects jamming the chain or rollers.

3. No Drainage From Hygiene Station


1). First check whether the auto light on the control panel is on.

2). Check to see if something clogs the drain outlet.

3). Examine the water level sensor for silt buildup.

4). Check pump for air ingress, then reconnect the pipe and let the air out.

5). Check whether the water pump is working normally (manually press the suction button, observe whether there is a response). Usually, no response indicates that water pump terminals are disconnected or bad!

4. The Hygiene station does not take in water:

1). First check whether the automatic shoe cleaner’s control panel auto light is on.

2). Check the water inlet solenoid valve for clogging.

3). Check if the water level sensor is covered with silt or if the light is always on. When the water level sensor light is always on, there won’t be water intake.

4). Check whether the main gate on the water inlet switch is open.

used area of shoe sole cleaner machine

5. Water leakage from the Shoe Cleaner Machine

1). First check if the control panel auto light is on.

2). Check if the sole cleaner machine is flat and the floor is level.

3). Check whether you put the water level sensor well and whether the water level is too high. Normally, the water level should be just about 1cm over the sanitation station slot.

4). Check whether the shoe sole cleaner machine has a parallel pipe. You can’t use the drain and pipe simultaneously if there are two or more shoe sanitizing machines in use.

5). Installation of check valves can only stop clear water rather than sewage because sewage contains sand.

Excessive water pressure can sometimes wash out the valves. This will cause water to back up into the other automatic shoe cleaning machine. As a result, the other shoe machine will be full of water.

water leakage from the sanitation station

6.The Suction Device Stops Working:

Cause: A damaged dirt suction motor.

Solution: Replace the dirt suction motor with a new one.

Step 1. Turn off the power of the sanitation station.

Step 2. Remove the suction motor’s lower housing and connecting wires, then take out the suction motor that needs replacing.

Step 3. Install the new suction motor into the housing and connect the power cord.

(Note: Connect the red wire to the + pole of the motor and the black wire to the – pole of the motor)

Step 4. Install the lower housing of the suction motor.

Sanitation station doesn't work

7. The Machine Runs Automatically Even If No One Passes By:

Reason 1: The water level is too low

Solution 1: Ensure that the water level of the sneaker cleaning machine pass the normal working water level line.

Reason 2: There’s air in the pump.

Solution 2: Repeatedly press the drain switch several times.

8. There is abnormal sound when the hygiene station is running

Reason: the motor bearing lack of oil.

(1) Check whether the chain and gears are intact, and add lubricant from time to time.

(2) Check whether the bearings at both ends of the main and driven shafts are intact; if there is a noise from the water pump, you can dismantle the pump and check whether there is any foreign matter inside.

9. The Industrial washer has erratic or sporadic pressure after start-up.

Reason: Air went into the high pressure pump or inlet line

Solution: You need to check whether the pressure of the water source is enough and whether the water inlet filter is clogged. If you find the water inlet filter clogged, remove the filter and clean it with water.

10. After normal operation for a certain period of time, the pressure of the sole cleaning machine reduced.

Solution: pls check whether the high-pressure nozzle is seriously worn.

11. There is an abnormal noise inside the high-pressure water pump after the sole cleaner is started.

The first judgement is that the high-pressure water pump has inhaled air.

Secondly, check whether the flow valve spring or the crankcase bearing is OK.

12. The Crankcase lubricating oil becomes cloudy or milky white.

This means that the oil seal inside the high-pressure water pump is not sealed tightly or has been damaged.

Solution: you should replace it timely, otherwise the impurities in the water will seriously damage the service life of the crankshaft and connecting rods, which will completely damage the high-pressure water pump.

13. Oil dripping from the bottom of the high pressure water pump

Cause: The oil seal inside the pump is damaged and needs to be replaced in time. When the high-pressure pump is running, the crankshaft and connecting rods are constantly making back-and-forth movements.

Solution: At this time, inject oil to give the device lubrication and cooling.

14. The high-pressure pipe vibrates violently when the shoe sole cleaning machine is running.

Cause: Valve working disorder.

Solution: Re-pressurisation is required.

B-series shoe washing station